How can we Help?
- Cadbury India
Is the Cadbury e-Gifting Website owned & operated by Cadbury Indias?
Yes. The Cadbury Joy Deliveries Website (“Website”) is owned and operated by Mondelez India Foods Pvt. Ltd. (“Mondelez”). The order booking, processing and fulfilment is solely done by the authorized sellers registered on the Website (each, a “Registered Seller”). Currently Prestige Pursuits Pvt. Ltd.
Is it necessary to have an account to shop on the Website?
No, It is not necessary to have an account on the Website but we would suggest that our customers create login details for a seamless buying experience.
What is to be done if I don't remember password of my account?
In case you do not remember your password, please visit login page on our Website and click on ‘Forgot your password?’ option. We will send an email with a link to reset your password.
Can I have multiple registrations?
Each email ID and mobile number can only be associated with a single customer account.
How should the chocolates be stored?
The chocolates should be stored not above temperature of 26 degrees Celsius and should be stored in cool, dry conditions away from direct sunlight and strong odours. Please refer to storage condition on the pack of the product.
How do I resolve a product related issue?
For any product related issue, please reach out to the respective Registered Seller with whom you have contracted for the product. Contact details of the Registered Seller, Seller’s FAQs and the terms and conditions of such Registered Seller (“Seller T&C”) are available on the Website.
Can I check the status of my order?
Yes, you can check the status of your order placed on the Registered Seller by logging into your account on the Website. For further information, please refer to your respective Seller FAQs and Seller T&C.
What happens if my item is damaged or I need assistance?
Please refer to the Seller FAQs and Seller T&C for information.
Can I cancel my order/modify the orders?
Please refer to the Seller FAQs and Seller T&C for information.
What happens if I want to return my product?
Please refer to the Seller FAQs and Seller T&C for information.
Can I write a customized message to include in my Cadbury Joy Deliveries hamper?
Please refer to the Seller FAQs and Seller T&C for information.
How do I know my order has been confirmed?
Please refer to the Seller FAQs and Seller T&C for information.
Are there any hidden cost on items sold by Registered Seller?
Please refer to the Seller FAQs and Seller T&C for information.
How can I access my invoice?
Please refer to the Seller FAQs and Seller T&C for information.
What are the delivery charges?
Please refer to the Seller FAQs and Seller T&C for information.
Where do you deliver to?
Please refer to the Seller FAQs and Seller T&C for information.
How soon after I've ordered does my order arrive?
Please refer to the Seller FAQs and Seller T&C for information.
Can I organise a specific time for my order to arrive?
Please refer to the Seller FAQs and Seller T&C for information.
Will I get a call before delivery is attempted?
Please refer to the Seller FAQs and Seller T&C for information.
What should I do if my order is delayed?
Please refer to the Seller FAQs and Seller T&C for information.
What happens if there is no one available to accept delivery of my order?
Please refer to the Seller FAQs and Seller T&C for information.
Can I receive my shipment after opening and checking the contents inside?
Please refer to the Seller FAQs and Seller T&C for information.
Does the Registered Seller offers same-day shipping?
Please refer to the Seller FAQs and Seller T&C for information.
Where's my order?
Please refer to the Seller FAQs and Seller T&C for information.
Can I place an order to be shipped outside of the India?
Please refer to the Seller FAQs and Seller T&C for information.
What payment methods can I use?
Please refer to the Seller FAQs and Seller T&C for information.
What payment methods can I use?
Please refer to the Seller FAQs and Seller T&C for information.
Is Cash on Delivery option available?
Please refer to the Seller FAQs and Seller T&C for information.
Is it safe to use my credit/debit card on the website?
Please refer to the Seller FAQs and Seller T&C for information.
Can I use my Bank's internet banking feature to make a payment?
Please refer to the Seller FAQs and Seller T&C for information.
I am being charged GST amount on my order. What is GST?
GST (Goods and Services Tax) is a single tax leviable on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. Please refer to the Seller FAQs and Seller T&C for further information on the price of the product and order amount.
What happens if my debit/credit card has been compromised while making a payment online?
Mondelez does not collect or store your debit/credit card information. If you suspect any compromise of your debit / credit card, please report this to your bank immediately. Please also refer to the Seller FAQs and Seller T&C for further information on the payment gateway, reporting any payment related issues and other ancillary matters.
What Should I do if my payment fails?
Please refer to the Seller FAQs and Seller T&C for information.