Mondelēz India Foods Private Limited and its subsidiaries and affiliates and associate companies (individually and/ or collectively, “Mondelēz”) is/are concerned about the privacy of the data and information of users (whether registered or non-registered) accessing, seeking to purchase products marketed on the Mondelēz’s website and mobile application (“Website”) and otherwise doing business with Mondelēz. “Associate Companies” here shall have the same meaning as ascribed in Companies Act, 2013.
The terms “We” / “Us” / “Our” individually and collectively refer to each entity being part of the definition of Mondelēz and the terms “You” /“Your” / “Yourself” refer to the users.
Please read the following statement to learn about our information gathering and dissemination practices.
When You use Our Website, We collect, receive, possess, use, store, handle and deal with your personal information which is provided by You from time to time. This information may vary but will typically include your corporate customer information like first and last name, mailing address, complete date of birth, e-mail address, contact number, etc. You may also be required to provide a unique username and password to access and use certain features of the Website. Our primary goal in doing so is to provide You a safe, efficient, smooth and customized experience. This allows Us and the registered sellers on the Website to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so We collect, receive, possess, use, store, handle and deal with personal information from You that We consider necessary for achieving this purpose.
In general, You can browse the Website without telling Us who You are or revealing any personal information about Yourself. Once You give Us Your personal information, You are not anonymous to us. Where possible, We indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about You based upon Your behaviour on Our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include but not be limited to the URL that You just came from (whether this URL is on our Website or not), which URL You next go to (whether this URL is on our Website or not), Your computer browser information, Your network or Internet Protocol (IP) address, type of browser You are using (e.g., Firefox, Internet Explorer, Safari), the type of operating system You are using, (e.g., Microsoft Windows, MacOS), the domain name of Your Internet or wireless service provider, the type and/or "device ID" of handheld or mobile devices You are using (e.g., iPhone, Galaxy), mobile network, general location information (e.g., city and/or country), the content You have accessed and the advertisements You have been shown and/or clicked on. We and our third-party service providers, advertisers, advertising networks and platforms, agencies and/or partners may use the information described in this paragraph to improve the design and content of our (and their) respective Website and other offerings, to deliver more relevant marketing messages and advertisements, to enable Us to personalize your Internet experience, and to perform analytics.
If You choose to buy through the sellers registered on the Website, We will in coordination with the registered sellers collect information about Your buying behaviour.
If You propose to transact with a registered seller on our Website, We may collect some additional information, such as a billing address, shipping address and other tracking information.
If You choose to post messages on our message boards, chat rooms or other message areas or leave feedback, We will collect that information You provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send Us personal correspondence, such as emails or letters, or if other users or third parties send Us correspondence about Your activities or postings on the Website, We may collect, store and use such information.
We collect personally identifiable information from You when You set up a free account with us. While You can browse some sections of our Website without being a registered member, certain activities (such as tracking of an order placed by You with a registered seller) do require registration. We do use Your contact information to send You offers based on Your previous orders and Your interests.
We might receive information about You from the registered sellers and other sources and add it to our account information.
If You provide the personally identifiable information of anyone other than Yourself (including Your family members), You warrant to Us that You have informed him/her of the purposes for which We are collecting his/her personal data and that he/she has consented to Your transfer of his/her personal data to Us for those purposes.
We /our registered sellers use personal information to provide the services You request. To the extent We /our registered sellers use Your personal information to market to you, We will provide You the ability to opt-out of such uses. We /our registered sellers may use Your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect Us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to You at the time of collection.
In our efforts to continually improve our product and service offerings, We collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use Your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify You and to gather broad demographic information.
We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like zip code, age, or income level). We use this data to tailor Your experience at Our Website, providing You with content that We think You might be interested in and to display content according to Your preferences. These surveys are always optional and Your decision not to participate in a survey will not affect Your status as a user of the Website.
We may share personal information with our other corporate entities, affiliates, employees, agents, registered sellers, service providers, suppliers, banks and payment gateway operators that have been engaged by registered sellers. These entities, affiliates, employees, agents, service providers, registered sellers, suppliers, banks and payment gateway operators may market to You as a result of such sharing unless You explicitly opt-out.
The Website links to other websites of third parties, for example payment gateways offered by registered sellers that may collect personally identifiable information and/or sensitive personal data or information about You. We are not responsible for the privacy practices or the content of those linked websites.
The security of personally-identifiable information is important to Us. We maintain administrative, technical and physical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information We collect on this Website. However, we cannot guarantee the security of such information.
The servers for the Website that contain personally identifiable information are stored in physically secure and climate controlled facilities. Beyond the physical protection of the servers, We protect against data loss by backing up data, performing consistency checks, and restricting access to information on our servers. When providing sensitive information on the Internet to third parties, You should also look at Your browser to determine whether "Secure Sockets Layer," an industry standard security protocol, is being employed (usually indicated by an image of a lock in the browser frame). In addition, only those employees needed to carry out Our business functions will be authorized to have access to information on individual Website users.
It is important to remember that whatever You transmit or disclose online can be collected and used by others or unlawfully intercepted by third-parties. No data transmission over the Internet can be guaranteed to be 100% secure. While We strive to use commercially reasonable means to protect Your information, We cannot warrant the security of any information You transmit to us.
Your Website profile account is password protected. We recommend that You do not divulge Your password to anyone. At no time will any of Our employees ask for Your password via e-mail. If You ever receive such an inquiry, please notify the Grievance Officer mentioned herein below. Ultimately, You are solely responsible for maintaining the secrecy of Your member names, passwords and/or other account information.
Any information voluntarily disclosed by users and posted on the Website may be viewed and used by others. If users post personally identifiable information that is accessible to the public online, the user does so at his or her own risk. Users accept that they may receive unsolicited messages from other parties in return.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after setting up an account.
If You want to remove Your contact information from all Website lists and newsletters, please visit unsubscribe.
We use third-party advertising companies to serve ads when You visit our Website. These companies may use information (not including Your name, address, email address, or telephone number) about Your visits to this and other websites in order to provide advertisements about goods and services of interest to You.
Use of the Website is permitted only to persons who are capable of forming a legally binding contract under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If You are a minor i.e. under the age of 18 years, You shall not register as a user of the Website and shall not transact on or use the Website. As a minor if You wish to use or transact on Website, such use or transaction may be made by Your legal guardian or parents on the Website. We reserve the right to terminate Your membership and / or refuse to provide You with access to the Website if it is brought to Our notice or if it is discovered that You are under the age of 18 years.
If You have any concern about privacy or grievances at Mondelēz Website, please contact Us and We will try to resolve the issue for you.
You also will have the option to correct any inaccuracies in Your Website profile or other registration by returning to the profile and updating Your profile and preferences or re-registering. If a user name and password are required to access the feature, You will need to provide such information to update Your user information. If You have forgotten Your password, you may obtain it by visiting the login page on the Website and requesting that a hint be sent to You at the e-mail address You originally provided during registration.
In accordance with Information Technology Act 2000 and rules made there under, please contact Our Grievance Officer as per details on Website.