How can we Help?
How do I resolve a product related issue?
We promise our customers one of the best experiences which is hassle free and reliable. We take care of all parameters ensure your delivery reaches you in a sound state. Just in case of any product or service related issues, please reach Prestige Pursuits Pvt Ltd (“We” /“Us”) as one of the registered seller on the Website. The contact details of Prestige Pursuits Pvt Ltd are available on the Website. In the unlikely event that your hamper products are damaged in transit, please contact Us within 48 hours. Kindly write to us firstname.lastname@example.org with your order number, issue and digital photograph of damaged goods for us to assess, and we will arrange for a replacement. No Refunds will be processed under any circumstances.
- Phone: 1800-267-2249
- Mon-Sat 10:00 AM – 6:30 PM (excluding public holidays)
- Email ID: email@example.com
What happens if my item is damaged or I need assistance?
In the unlikely event that your hamper products are damaged in transit, please contact us within 48 hours. Kindly write to us on firstname.lastname@example.org with your order number, issue and digital photograph of damaged goods for us to assess and verify its packaging/condition, and we will arrange for a replacement. No Refunds will be processed under any circumstances for products which are damaged in transit.
- Phone: 1800-267-2249
- Mon-Sat 10:00 AM – 6:30 PM (excluding public holidays)
- Email ID: email@example.com
What happens if I want to return my product?
Please note products once purchased cannot be returned. No refunds will be processed. For any the products which have been received in a damaged condition please refer to our response to query 3 above. In case you have additional query’s or issues please get in touch with our Customer Support team on firstname.lastname@example.org.
Can I write a customized message to include in my Cadbury Joy Deliveries hamper?
At this stage, We provide packaging personalization services for certain products. It’s Simple! All you need to do is choose your product and customize it with your text &/or Logo Design! Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.
Please Note – We do not guarantee the color of engraving on any product as the color of finished product might appear different. In case you have additional query’s on customization please get in touch with our Customer Support team on email@example.com
Can I check the status of my order?
Yes, you can check the status of your order by logging into your account on the Website. You may track your order by clicking on the tracking link provided by Us in the 'Shipping Confirmation' email sent to you. Also, our partnered courier service providers will provide you with the AWP number through which you can check and track the status of your order.
Can I cancel my order/modify the orders?
Once your order has been placed, any cancellation or modification request should be raised to Us within 24 hours of placement of the order for it to be accepted or within such time period and such terms as otherwise stipulated as part of the Seller T&C.
Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment: If you wish to cancel an order that has been shipped, please note products once purchased cannot be returned. In case you have additional query’s or issues please get in touch with our Customer Support team on email@example.com.
How do I know my order has been confirmed?
You will receive an email from Us confirming your order, along with your order and payment details.
Are there any hidden cost on items sold by Registered Seller?
No. The price which is quoted by Us on the Website is the amount that will be charged to the customer. The prices listed for all the products are final and all-inclusive charges, other than with respect to delivery charges. Delivery charges may be added on orders below a particular amount, as set out in query 10.
How can I access my invoice?
You will receive an automated invoice download option following the completion of the purchase of the products from Us. In the interim, particulars of your order (including the purchase amount), can be viewed by visiting the Website and by accessing the " order details" option available on “My Account” page of the Website.
What payment methods can I use?
Prestige Pursuits Pvt Ltd is partnered with PayUMoney & PayUBiz for Online Payments. Our Partners accept – All major cards from all banks with PayUmoney Credit cards: Master/Maestro, VISA, American Express Debit cards: Master/Maestro, VISA, Rupay PayUmoney accepts payments from almost all the prominent banks in India. PayUmoney accept payments via UPI. PayUmoney currently allows payments in Indian currency only. For further information, you can drop an email at firstname.lastname@example.org
Is Cash on Delivery option available?
Prestige Pursuits Pvt Ltd. Currently does not provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made Online Only via. Payment Gateway at time of Ordering the product.
Is it safe to use my credit/debit card on the site?
Prestige Pursuits Pvt. Ltd. is partnered with PayUMoney & PayUBiz for Online Payments. PayUmoney is PCI- DSS level 1 certified company, which is the highest level of certification given by PCI-DSS for any payments company. Along with it, we process all your transactions over 128 bit SSL to secure customer data during transmission. The Customer's Card details are secured safely with dedicated encrypted server which is PCI DSS compliant. Once stored, the card details can be edited/removed anytime by the customer after logging into dashboard. With stored card details, to complete a transaction customer has to just enter only the CVV and 3-D secure password .This facilitates speedy transactions, better customer retention and improved adoption rate in terms of repeat purchases
Can I use my Bank's internet banking feature to make a payment?
Yes, the payment gateway provided by Us offers you the convenience of using certain banks Internet Banking service to make a payment towards your order. (A list of such banks would be available with the payment gateway provider). Please refer to query 26.
I am being charged GST amount on my order. What is GST?
The prices indicated on the Website are inclusive of all Taxes including GST (Goods and Services Tax). GST is a single tax leviable on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST on the products will be required to be borne and paid by the customer.
What happens if my debit/credit card has been compromised while making a payment online?
The payment options we support are Credit card, Debit card and Net Banking All the online payments are processed through PayUMoney payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions. Prestige Pursuits Pvt. Ltd. undertakes that we do not collect or store your debit/credit card information. If you suspect any compromise of your debit / credit card, please report this to your bank immediately.
What should I do if my payment fails?
In case of payment errors/failure, please retry ensuring:
- 1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
- 2. Your internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with our Payment Partner PayUmoney Customer Care along with your order number and details of the amount deducted, or send an email to email@example.com for any further clarifications.
What are the delivery charges?
We currently offer free shipping on all products purchased through the Cadbury Joy Deliveries Website if purchases are above ?999, below that Standard shipping charges mentioned at the time of billing is charged. Prestige Pursuits Pvt. Ltd. offers Free Shipping above ?999 for All single orders (Non- Bulk orders). For Orders on and below ?999 , Standard Shipping Charges (as mentioned below) will apply. Our shipping charges are dependent on weight & volume of the product wherein as the weight increases the shipping charges may increase. For further details please check below: QUANTITY SHIPPING CHARGES 0-250 gms ?75 250-500 gms ?100 500gms- 1 Kg ?150 1Kg - 1.5Kg ?200 More than 1.5 Kg ?250 Kindly note that we provide Free Shipping services above ?999 & pertaining to certain occasions and festivals, which are communicated on the Website from time to time.
Where do you deliver to?
For Bulk Orders (For Corporate Customers): We currently delivers across India. Delivery timelines may vary depending on locations, size of orders and customization requirements. For Single Orders (Non Corporate Customers): We currently delivers across Mumbai, Delhi, Noida, Gurgaon, Chandigarh, Ahmedabad, Chennai, Bangalore, Hyderabad, Mysore and Kolkata. Delivery timelines may vary depending on locations, size of orders and customization requirements Guidelines for timelines for bulk and single order are provided as below: Timelines For Bulk Orders (For Corporate Customers): - 7-10 days (Without Customization) 10-12 days (With Customization) For Single Orders (For Non Corporate Customers): Metro:- 2-3 days (Without Customization) 6-7 days (With Customization) Non Metro: - 6-7 days (Without Customization) 10-12 days (With Customization) For Pricing & further details on Bulk Shipping Charges, Please get in touch with our Customer Support team on firstname.lastname@example.org
How soon after I've ordered does my order arrive?
We continuously try to deliver products purchased from Prestige Pursuits Pvt. Ltd. in best condition and in the fastest time possible. However, we can’t commit on the same. When you place an order, we ensure that the order starts getting processed within 24 hours, for Bulk enquiries lead time may be up to 4 business days. We attempt to process every paid order and ship within 4 working days. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 3-10 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Guidelines for Delivery Terms are as Under – For Single Orders (For Non Corporate Customers): Metro:- 2-3 days (Without Customization) 6-7 days (With Customization) Non Metro: - 6-7 days (Without Customization) 10-12 days (With Customization) For Bulk Orders (For Corporate Customers): - 7-10 days (Without Customization) 10-12 days (With Customization) You can track your order online as well as you can call Customer Care at 1800-267-2249 or drop us an email at email@example.com and we will be happy to help you. Also, our partnered courier service providers will provide you with the AWP number through which you can check and track the status of your order.
Can I organise a specific time for my order to arrive?
We may not be able to give you an exact delivery time. However, We may provide you with a delivery window so that you have an estimation of when the shipment will arrive. For further information, please refer to query 12.
Will I get a call before delivery is attempted?
An SMS notification, to the mobile number provided as a part of your order details on the Website from Us will be triggered once the shipment has been dispatched for delivery. Additionally, We may call you on this same mobile number if it is unable to locate your address.
What should I do if my order is delayed?
In case your order is delayed, please contact Us through one of the below options- Email: firstname.lastname@example.org Website: Make an Enquiry Option Phone: 1800-267-2249
What happens if there is no one available to accept delivery of my order?
In the event no one is available to accept delivery of your order, the courier service providers will contact you for further information & will also attempt to deliver your order the second time. In case your order is not delivered, please contact our Prestige Pursuits Pvt. Ltd. through e-mail or phone as per the below options- Email: email@example.com Phone: 1800-267-2249
Can I receive my shipment after opening and checking the contents inside?
No Shipments can be opened before delivery is accepted. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.
Does the Registered Seller offers same-day shipping?
Currently, We do not offer same-day shipping. For shipping timelines, please refer to our response to query.
Where's my order?
If you have successfully placed an order and have not received an email confirmation from Us, you may check if We has already processed dispatch of your order by:
- 1. Click 'My Account' at the top corner of any of the Website after logging into your account
- 2. Next, Click on open orders and you'll see your order details. The status of your order will be reflected as one of the following:
This means that We has processed dispatch of your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.
- Out for Delivery:
This means that We have not yet started preparing your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order.
This means that your package is out for delivery and should be delivered on the day on which thismessage is displayed.
This means that your package has been delivered. In case you have not received your package, please contact us at firstname.lastname@example.org. Please also refer to our response to query 12 above in connection with estimated delivery timings.
The payment got authorized by the bank but the communication of the same was not received by PayUmoney. In this case the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. We receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account.
The payment didn't get authorized by the bank. In this case the customer's account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.
Can I place an order to be shipped outside of the India?
Prestige Pursuits Pvt. Ltd. does not deliver outside India. For further queries, you can drop an email at email@example.com.